Apollo VCT portfolio company story: Gradient Labs
Gradient labs is building AI agents that help banks and fintechs automate customer operations in regulated enviroments.
What Gradient Labs does
Founded in London in 2023, Gradient Labs has developed an AI-native customer operations platform built specifically for financial services businesses. Customer operations in financial services can be complex, often requiring teams to work across multiple systems, internal procedures and regulatory requirements to resolve customer enquiries.
Its specialist AI agents support activities across customer service, lending, disputes and KYC, working across channels including chat, email and voice. Rather than simply answering questions, the platform is designed to carry out multi-step processes across existing systems while maintaining appropriate controls and oversight.
By automating complex operational workflows, Gradient Labs helps financial services businesses improve efficiency, reduce costs and deliver a better customer experience, while allowing human oversight for sensitive decisions
Why we like it
We like Gradient Labs because it is addressing a large and growing need within financial services, where firms are under pressure to improve customer service and operational efficiency while maintaining high regulatory standards. Its platform has been built specifically for the complexity of the sector, combining AI automation with financial-services-specific processes and controls to help customers automate more sophisticated operational tasks rather than simply handling routine enquiries. We also value the founding team’s deep domain expertise, having previously held senior AI and machine learning roles at Monzo, giving them first-hand experience of building and deploying technology within a regulated financial services environment.
Key risks to remember
Please remember that the value of an investment in Octopus Apollo VCT, and any income from it, can fall as well as rise. Investors may not get back the full amount they invest.
Tax treatment depends on individual circumstances and may change in the future. Tax reliefs depend on the VCT maintaining its qualifying status.
VCT shares could fall or rise in value more than shares listed on the main market of the London Stock Exchange. They may also be harder to sell.
Investors should only subscribe for shares on the basis of information contained in the prospectus, supplementary prospectus, AIFMD supplement and the Key Information Document (KID) available on the Apollo VCT product page.
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